Our Willesden Guarantee: Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Willesden
At Flower Delivery Willesden, we pride ourselves on being a trusted local florist, serving households and businesses across Willesden and the surrounding areas. Our team is committed to delivering only the freshest flowers, handpicked and arranged on the day of delivery, ensuring a vibrant and long-lasting display every time.
Fresh Flowers Guarantee
Your satisfaction is our top priority. We guarantee that every bouquet and arrangement delivered by our team will arrive fresh and at their best. To uphold our fresh flowers guarantee, all flowers are delivered within hours of being prepared and we take special care with packaging to minimise any transit concerns.
Damaged-on-Arrival Policy
We understand how disappointing it can be if flowers arrive damaged. If any items in your order are damaged or not in the expected condition upon arrival, please notify us on the same day of delivery. To help us resolve your issue quickly, we kindly ask that you provide clear photographs showing the damaged flowers or packaging. Our team will review your case and respond swiftly with the next steps.
Freshness Window
Our flowers are guaranteed to be fresh on delivery. When properly cared for, they should remain beautiful and vibrant for a minimum of 5 days, and often much longer. Please follow the flower care instructions provided with your arrangement to achieve the best results. Should you notice a decline in quality within this period despite following care advice, please contact us so we can address your concerns.
Refund and Replacement Options
If your flowers have arrived damaged, or if they do not meet our freshness guarantee within the first 5 days, you may choose from the following resolutions:
- Refund: We can offer a full or partial refund, depending on the extent of the issue and your preference.
- Replacement: We will deliver a replacement bouquet or arrangement to your desired address in Willesden or nearby areas, at no extra cost.
Simply let us know your preferred solution when you get in touch following an issue.
How to Make a Complaint
Your experience matters to us, and we value all feedback. In the unlikely event that you are unhappy with our flowers or service, please get in touch promptly. Describe the issue in detail, including your order number and any supporting photos if relevant. Our customer care team will investigate thoroughly and come back to you within one working day with a proposed resolution.
Serving Willesden and Local Community
As a leading Willesden florist, we take immense pride in serving both households and businesses locally. Our team is dedicated to making every experience positive and to resolving any concerns as quickly as possible. Whether your flowers go to a family member, a friend, or a business associate, you can count on our fresh flowers guarantee and customer care.
Our Promise
With Flower Delivery Willesden, you never have to worry about freshness or support. We strive to make every delivery perfect, and when things go wrong, we put them right swiftly. Thank you for choosing us—the local experts dedicated to bringing the freshest floral joy to Willesden every day.
