Welcome to Flower Delivery Willesden’s online service. These Terms and Conditions (“Terms”) set out the agreement between you (“the Customer”, “you” or “your”) and us (“Flower Delivery Willesden”, “our”, “we”, “us”) in relation to the purchase of flowers and related products and services from our website. By placing an order with us, you are accepting these Terms in full. Please read them carefully before ordering. These Terms apply to all customers ordering flowery delivery services in Willesden and the surrounding areas.
Flower Delivery Willesden provides online flower delivery to residents, businesses, and organisations throughout Willesden and neighbouring districts. Orders are accepted subject to availability and our ability to deliver within the specified area. We reserve the right to decline orders outside our delivery zones or adjust delivery charges where necessary. These Terms and Conditions govern all orders placed with us for delivery throughout Willesden and its nearby localities.
To make a purchase through our online flower delivery service in Willesden, follow the instructions on our website. You must select your preferred floral products, provide recipient details, and choose your delivery date. Upon completion, you will be given an opportunity to check your order before final submission.
Upon placing your order, you will receive an order confirmation by email as acknowledgement. Please note that this confirmation does not constitute acceptance of your order. Acceptance will take place only when payment is received and the goods have been dispatched. We reserve the right not to accept your order for reasons including but not limited to unavailability of products, inability to deliver to your area, or suspicion of fraudulent activity.
We make every effort to display products and descriptions accurately. Flowers and foliage are natural products and are subject to seasonal variations. While we try to fulfil all orders as closely as possible to the product images shown online, slight variations in colour, stem length, and arrangement may occur.
All products are subject to availability. Should a particular flower or material be unavailable, we reserve the right to substitute items of equivalent value and quality without notice to maintain the integrity and overall effect of the arrangement. If a major substitution is necessary, we will endeavour to contact you before dispatch.
All prices displayed for our flower delivery services in Willesden are in GBP (£), inclusive of VAT (where applicable) and exclusive of delivery charges unless otherwise stated. Prices and delivery charges may change from time to time but will not affect orders already confirmed. Any promotional discounts are subject to their own conditions and may be withdrawn without notice.
Payment is required in full at the time of placing your order. We accept most major credit and debit cards and other payment methods as specified at checkout. Your order will not be processed or dispatched until clear payment is received. Payment processing is carried out by secure third-party providers, and we do not store your payment details.
Should your payment fail or an issue arise, we will attempt to contact you to resolve the problem. If payment is not received in full, we reserve the right to cancel your order without notice.
Flower Delivery Willesden aims to deliver orders on your selected date within Willesden and nearby areas. Specific delivery time slots cannot be guaranteed, but we will make every effort to accommodate requests. Orders are delivered to the address provided at checkout; please ensure details are accurate. We accept no responsibility for late or failed deliveries resulting from incorrect or incomplete delivery information.
If the recipient is unavailable on delivery, flowers may be left with a neighbour, at a safe location on the property, or re-delivered depending on local conditions. We will attempt to notify the recipient with instructions for collection or safe place arrangements as appropriate. Our obligation is fulfilled on successful delivery to the specified address or to an authorised recipient.
If you wish to amend or cancel your flower delivery Willesden order, please notify us as soon as possible, quoting your order reference. For next-day and same-day deliveries, we may not be able to make changes once the order has been prepared or dispatched.
Cancellations are accepted up to 24 hours before the scheduled delivery date for local orders. For orders on specific occasions (eg. Valentine’s Day, Mother’s Day), at least 48 hours’ notice may be required due to high demand. If a cancellation is accepted and the order has not been dispatched, a full refund will be processed. Refunds may take up to 5-7 working days depending on your payment provider. We reserve the right to deduct costs if an order has already been prepared or dispatched.
Please inspect flowers immediately on arrival. Due to the perishable nature of our products, any concerns regarding quality or condition must be brought to our attention within 24 hours of delivery. If flowers are proven to be defective or damaged on receipt, we offer replacement or refund at our discretion. Evidence such as photographs may be required. We regret that returns are not possible unless products are defective, as flowers cannot be resold once dispatched.
Refunds or replacements will not be given for damages arising from neglect, incorrect delivery addresses, or recipients not being available. Our liability is limited to the cost of the original product and delivery.
By placing an order with Flower Delivery Willesden, you confirm that you are at least 18 years old and authorised to use the payment method used. You must provide complete, accurate and up-to-date personal and delivery information to allow us to fulfil the order as required.
If the order is to be delivered to someone other than yourself, you confirm you have their permission to provide their delivery details. You have responsibility for ensuring access to the nominated delivery address on the specified date.
Flower Delivery Willesden strives to provide a service of the highest standard. However, our liability to you for loss or damage arising from negligence, breach of contract, or otherwise in connection with the provision of our services shall be limited to the cost of the product and delivery paid by you.
We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any liability which cannot legally be limited or excluded. Except as expressly stated in these Terms, we do not provide any warranties regarding the flowers or delivery, and all implied warranties are excluded to the fullest extent permitted by law.
We are not liable for delays or failures in delivery caused by events outside our reasonable control, including traffic issues, severe weather, strikes, natural disasters, or public holidays. In such cases, we will attempt delivery at the next available opportunity or issue a refund at our discretion.
Your privacy is important to us. Any personal data collected in processing your flower delivery Willesden order will be used only in line with our Privacy Policy and will not be shared with third parties except as necessary to fulfil your order or where required by law. For full details, please refer to our Privacy Policy on our website.
All content on the Flower Delivery Willesden website, including logos, photographs, text, and design, is the property of Flower Delivery Willesden or its licensors. No part of this website may be reproduced, copied, or used for commercial purposes without our prior written consent.
We reserve the right to update or amend these Terms at any time. Any changes will be posted on the website and apply to orders placed after the updated Terms are published. You are advised to review these Terms prior to placing further orders.
These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute or claim.
If any provision within these Terms is found to be invalid or unenforceable, this will not affect the validity of the other provisions, which will remain in full force. No delay or failure by Flower Delivery Willesden to exercise any right or remedy will mean that it has been waived.
For any queries relating to these Terms or your online flower delivery order in Willesden, please refer to our website’s Contact Us section. We value your business and will do our utmost to resolve any issues efficiently and fairly.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Willesden and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Willesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Willesden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
